Customs agency processes 500 entries per month with 85% less time

The challenge: scaling operations without sacrificing accuracy

This customs brokerage, headquartered in Monterrey with over 15 years in the industry, primarily serves automotive and electronics companies. Nearshoring growth increased their operation volume by 40% in a single year, but their classifier team could not grow at the same pace. Each line item required manual searches in the TIGIE, consultation of explanatory notes, and cross-validation with current regulations — a process that took between 15 and 25 minutes.

Classification errors represented a serious problem: each amendment cost an average of $8,000 MXN in fines, fees, and lost time. With a 12% error rate, amendments added up to over $50,000 MXN monthly in avoidable costs.

The solution: AI as the classifier's copilot

Instead of replacing their classifiers, the agency empowered them with technology. TariffPro was integrated as the first line of classification, analyzing product descriptions in natural language and suggesting tariff codes with confidence levels. Human classifiers validate suggestions in seconds instead of researching from scratch.

Camtom Docs eliminated manual data entry from commercial invoices, packing lists, and transport documents. Data is extracted automatically and fed into TariffPro, creating a continuous workflow that reduces human error points.

Measurable results within 90 days

Three months after implementation, the numbers speak for themselves. Average classification time dropped from 20 minutes to 3 minutes per line item. Accuracy rose from 88% to 95%, reducing amendments from 60 per month to fewer than 5. Monthly operational savings reached $180,000 MXN when factoring in reduced amendments, recovered time, and the ability to serve more clients without hiring additional staff.

• Classification time: from 20 min to 3 min per item (85% less)
• Accuracy: from 88% to 95% (+7 percentage points)
• Amendments: from 60/month to fewer than 5/month
• Monthly savings: $180,000 MXN in avoidable costs
• ROI: 340% within the first 6 months
• Capacity: from 500 to 800 monthly operations with the same team

Impact on the team

The change was not only numerical. Classifiers report higher job satisfaction because they focus on complex cases that truly require their expertise, instead of spending hours on repetitive searches. The sales team now offers more competitive response times, which has attracted 3 new clients in the last quarter.

Next steps

The agency plans to implement the KYB module to automate client file management and is evaluating MVE integration to comply with the new Electronic Value Declaration regulation before the June 2026 deadline.