Growing logistics provider in Guadalajara
With 50 clients and a team of 12, compliance management was already a challenge. Each client required updated files, accurate classifications, and organized documentation. Scaling to 200 clients with the existing manual process would have required tripling the team — an additional $1.5M MXN annually in payroll costs.
They deployed an integrated solution with KYB for automated client file management, TariffPro for tariff classification, and Docs for data extraction. The combination of all three modules created a workflow where information flows automatically between systems, eliminating duplicate entry and manual error points.
This logistics provider based in Guadalajara operates as a 3PL (third-party logistics) for companies importing and exporting through Mexico's Pacific ports. With 50 active clients, their 12-person team already felt the pressure: maintaining updated files, ensuring correct classifications, and managing documentation for each operation consumed over 70% of the administrative team's time.
The market opportunity was clear: nearshoring was bringing dozens of new companies to the region that needed logistics and customs compliance services. But accepting new clients with the existing manual process was unsustainable. Each new client meant more files, more documents, more risk of errors. The obvious alternative — hiring more staff — implied a cost of at least $1.5M MXN annually.
The key was implementing three Camtom modules that work together as an integrated system. KYB automated file management: whenever a client document is about to expire, the system automatically notifies and requests an update. TariffPro accelerated tariff classifications for new products. And Docs eliminated manual entry from invoices and transport documents.
The result was a workflow where information for each operation flows automatically: Docs extracts the data, TariffPro suggests the classification, and KYB verifies that the client's file is complete and current. The human team only intervenes to validate and make decisions, not to enter data.
By combining three modules, the time savings were not linear but exponential. Each module reduces a different friction point, and together they eliminate most repetitive tasks in the customs process.
With automation in place, the 3PL was able to accept new clients aggressively. In 12 months, their portfolio grew from 50 to 200 clients without hiring a single additional person in the administrative area. The existing 12-person team handles 4x the volume because they dedicate their time to value activities — client service, carrier negotiation, route optimization — instead of data entry and paper management.
The deepest impact was strategic. While competitors need teams of 30-40 people to manage 200 clients, this 3PL does it with 12. That cost structure difference translates to more competitive pricing for clients and better margins for the company. It is an advantage that amplifies with each new client: the marginal cost of serving an additional client is minimal.
The CEO has their sights set on 500 clients by 2027. With the current technology infrastructure, they estimate reaching 350 without hiring additional administrative staff. The key will be continued optimization of automated workflows and adding integrations with the transport and warehousing systems they already use.
“Our competitors need 3 people for what we do with 1. Camtom did not just save us money — it gave us a real competitive advantage. We can offer more competitive pricing because our cost structure is radically different.”
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